AI IT Support & Configurable Dashboards

Explore dashboard & ai in detail.

Dashboard & AI

Configurable dashboards

Arrange and resize widgets, save named dashboards and copy shared templates. Each person keeps their own layout.

Close explanation of Configurable dashboards

What it does

Build a workspace around the information you actually use. A home support view can concentrate on a few computers and their health, while a business or support team can bring several customers, open work and upcoming maintenance into the same overview.

How you can use it

• Personal layouts. Move and resize widgets so the most useful information has the space it needs. Your arrangement belongs to your account, so colleagues can organise their own workspace.
• Named dashboards. Save different views for different jobs, such as morning checks, update planning or customer reviews, then switch between them without rebuilding the layout.
• Templates and a widget library. Start from a shared template and choose from charts, statistics, attention lists, actions and notes. Adapt that starting point to the way you work.

In practice

A technician starts with a morning overview of urgent alerts, then switches to an update dashboard showing patch status and scheduled work before a maintenance window.

Controls & availability

Widgets follow your customer access and available device evidence. An empty or outdated reading is identified rather than presented as a healthy result.

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Dashboard & AI

Charts, numbers and attention lists

Explore health, alerts, patch trends, online devices, performance, warranties and certificates. Widgets show when readings were taken.

Close explanation of Charts, numbers and attention lists

What it does

Turn collected device information into a picture you can read quickly. Summary figures show the scale of the environment, charts reveal patterns over time, and attention lists bring the specific computers or tasks needing a closer look into view.

How you can use it

• Useful figures. Keep device counts, connection state, health, alerts and open work visible, alongside the available update, warranty and certificate information.
• Trends over time. Compare health and performance readings across the chosen period. A trend helps distinguish a recurring problem from one unusual sample.
• From overview to investigation. Use attention widgets to move from a headline to the relevant device, alert, incident or approval, with the surrounding context still available.

In practice

A business sees several computers needing attention, opens the affected device list and discovers that the main concern is pending updates rather than a widespread hardware fault.

Controls & availability

The dashboard shows the timing and coverage of its evidence. Offline computers and missing samples do not silently become reassuring green figures.

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Dashboard & AI

Action widgets & notes

Keep shortcuts to the work queue, device checks, runbooks, Wake-on-LAN and AI close by, alongside your own notes.

Close explanation of Action widgets & notes

What it does

A useful dashboard should help you do the next piece of work as well as understand it. Action widgets bring common destinations and supported tasks into the workspace, while notes keep the local context close to the figures.

How you can use it

• Practical shortcuts. Put links to the work queue, diagnostic checks, reviewed runbooks, Wake-on-LAN and Vycko AI where they are easy to find.
• Notes in context. Keep reminders about a customer, a planned change or a handover alongside the dashboard you use for that work.
• Flexible placement. Move and resize these widgets with the rest of the dashboard, making room for a longer note or bringing a frequent action nearer the top.

In practice

A support team keeps a note about a planned office move next to the affected customer’s overview, with shortcuts to device checks and the upcoming automation calendar.

Controls & availability

A shortcut does not grant extra permission. Any action it starts still follows the same customer rules, approval requirements and stop controls as elsewhere in Vycko.

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Dashboard & AI

Vycko AI

Ask about a device or an incident. Bring evidence, proposed repairs and follow-up questions into a practical conversation.

Close explanation of Vycko AI

What it does

Ask a practical question about a computer or an incident and work through the evidence in a conversation. Vycko AI helps connect symptoms, diagnostic results and possible next steps, keeping the investigation attached to the device or support task.

How you can use it

• Evidence-led investigation. Bring available device readings, diagnostic checks and incident context into the discussion. Ask follow-up questions when an explanation needs more detail.
• Proposed repairs. Review what the AI suggests changing, why it is relevant and what evidence supports it. Supported actions use the platform’s repair and approval workflow.
• Progress and handoff. Follow the investigation, action results and verification. When a request needs a technician or a capability is unavailable, that gap remains visible.

In practice

A home user reports that printing has stopped. The support team uses Vycko AI to inspect the relevant service and events, review a proposed repair and check whether printing recovers.

Controls & availability

AI access is scoped to permitted customers, devices and tools. Configured rules determine whether it can observe, request approval or carry out an allowed repair.

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Dashboard & AI

AI screen assistance

Allow screen-based investigation within configured permissions, consent and stop controls. Remote changes stay accountable.

Close explanation of AI screen assistance

What it does

Some problems need the screen as well as background diagnostics. Within its configured access, Vycko AI can use screen-based assistance to investigate visible application behaviour and follow the permitted support workflow.

How you can use it

• Visible context. Use the application’s screen to understand an error, a dialog or a step that device telemetry alone cannot explain.
• Controlled interaction. Supported screen actions remain tied to the session, customer settings and consent. Changes are accountable through the surrounding support record.
• A clear stopping point. Stop controls and the ability to hand work to a technician help when the task becomes sensitive, unclear or unsuitable for further AI interaction.

In practice

An application keeps showing an unfamiliar error dialog. Screen assistance lets the investigation include that message before the team decides whether a repair or manual support is appropriate.

Controls & availability

The AI session has its own restricted capabilities. Technician clipboard, file-transfer and session-chat channels are not provided to AI screen sessions.

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Dashboard & AI

Repair library & learned fixes

Use reviewed, versioned runbooks and recommended repairs. Review proposed fixes and see where an AI request needed human help.

Close explanation of Repair library & learned fixes

What it does

Keep repeatable support procedures in a reviewed library instead of rediscovering them for every incident. A runbook describes a supported check or repair, its parameters and the evidence needed to judge the result.

How you can use it

• Reviewed procedures. Choose enabled, versioned runbooks with a defined purpose. The selected version stays associated with the work so the team can see what actually ran.
• Useful recommendations. Bring suggested repairs and learned fixes into review, using the current problem and evidence to decide whether the procedure fits.
• Verification and learning. Follow the result and any fresh check afterwards. Requests that needed human help can expose gaps and inform improvements to the repair catalogue.
• Manage learned fixes. Review retained fixes whose check passed, enable or disable their reuse and set the customers they apply to through the supported administration controls.

In practice

After a recurring service problem has a reviewed repair, the team can reuse that procedure on the next affected computer and inspect the verification result.

Controls & availability

A learned suggestion is not unlimited permission to change devices. The runbook must be applicable, enabled and allowed by the current customer policy.

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Features depend on the device, operating system, installed agent and configured permissions. Readiness checks provide evidence and guidance, not certification. The website tour uses illustrative data and does not connect to live devices.