Bring the client estate and the support task together.

Keep customer environments organised

Customers, sites and devices provide a structure for the estate. Scoped access and role settings control what each reader or technician can see. Hardware and software inventory, performance history, device notes and change records help establish context before work starts. Search connects the team with supported customer, device and incident fields, while enrolment and deployment tools support connecting devices and managing agent health.

Build an overview for the work you do

Configurable dashboards combine numbers, charts, attention lists, actions and notes. Move and resize widgets, save named views and start from shared templates. A morning dashboard can show alerts and approvals; another can focus on patches, warranties or scheduled work. Evidence timing and coverage remain relevant, especially when a device is offline or a reading is unavailable.

Investigate with AI and practical remote tools

Vycko AI brings questions, device evidence, proposed repairs and follow-up into a support conversation. Reviewed runbooks and the repair library help turn repeatable knowledge into procedures that can be checked. Remote screen control, console, file transfer, services, processes, event logs and supported Windows Registry tools provide different ways to investigate. AI screen assistance and session evidence follow the configured permissions, consent and stop controls.

Make the path from request to outcome visible

The work queue brings requests and tasks needing a technician together. Incidents keep findings, conversation, jobs and approvals in a chronological record. A decision to approve a plan is separate from the job running; the result still needs checking. Session history and available audit exports help the team review who did what and provide context when another person takes over.

Automate within each customer’s rules

Schedule reviewed runbooks, plan patch installation and application deployment, or configure reviewed remediation for known conditions. Customer rules determine diagnostics-only, approval-required, pre-approved or prohibited actions. Rollout controls, maintenance windows, controlled batches and stop settings bound the work. Visible per-device results give technicians evidence to investigate failed or skipped actions.

Explain the service to customers

The portal gives customer contacts their own access to computers, understandable alerts, requests and available reports. Asset registers and replacement planning support conversations about the estate; readiness views organise available technical evidence without claiming certification. Authorised API, MCP and webhook access can connect supported tools, with keys and scope configured for the environment.

See how Vycko fits your support model

Tell us about your customer mix, device estate and the workflows you want to improve. We can show the full system, confirm device and integration support, and discuss deployment and pricing. Feature availability depends on operating system, agent installation and configured access, so the demonstration can focus on the circumstances your team actually supports.

Explore the features behind this workflow.

Other environments we support.